FAQ
Questions We Are Asked Most.
Where an honest answer is “it depends”, we say so — and explain what it depends on.
Can you help me import for the first time?
Yes. A large part of our work is with businesses making their first commercial import. We start by explaining what the process will actually involve for your specific product, what it is likely to cost delivered in Israel, and what decisions you will need to make along the way.
What is the minimum order size?
There is no single answer — it is set by the factory, not by us. Minimum quantities vary by product, material and whether the item is a standard catalogue product or made to your specification. Part of our sourcing work is finding suppliers whose minimums match the quantity you can realistically sell.
Can you find a factory for my product?
Yes. We search for suitable manufacturers, request competitive quotations, compare them on a like-for-like basis, and verify the factory before you make a significant payment.
Can you verify a supplier I already found?
Yes, and this is one of the most useful things we do. We can review the supplier, the quotation and the terms, and arrange a factory audit before you transfer money.
How do I know whether my product requires an Israeli standard?
It depends on the product, its intended use and how it is classified. We carry out an initial regulatory assessment to identify the requirements that are likely to apply, and coordinate testing and documentation where needed. Final approvals are issued by the relevant authorities.
Can you arrange product testing?
Yes. We coordinate laboratory testing and the associated documentation through recognised testing bodies, and manage the product file and declarations.
Can you help finance the order?
We help plan the import budget and cash flow, and we can introduce you to banks and financing partners for letters of credit, documentary payments and purchase-order or inventory financing. Financing is subject to eligibility, underwriting and approval by the relevant financing provider.
Do you provide customs clearance?
Yes — coordinated and managed by us, and delivered through appropriately licensed professionals and service partners. We prepare and manage the documentation, support classification, estimate duty and taxes, and work to prevent avoidable storage charges at the port.
Can you consolidate goods from several suppliers?
Yes. Collecting from several factories and consolidating into one container is routine, and often reduces both freight and clearance costs compared with separate shipments.
Can you store and distribute the goods in Israel?
Yes. We can unload the container, store goods on pallets, manage inventory, pick and pack, and deliver to your shops, warehouse or end customers.
How long does an import normally take?
It depends on the product, origin, quantity, production method, regulatory requirements and shipping method. Sourcing and sampling, production time, testing and approvals, and transit time are all separate stages — we give you an expected timeline for your specific product before you commit.
How much does the complete service cost?
It depends on the scope of work, the product, the origin country, the quantity and which parts of the process you need. We quote clearly before starting, and we base our advice on total landed cost rather than on the factory price alone.
Can I use only one part of your service?
Yes. Some clients want the entire process managed; others need only sourcing, only inspection, or only shipping and clearance. You can start with one stage and add others later.
Do you work with new businesses?
Yes. We work with established retailers and wholesalers, and with businesses importing for the first time. The service is adapted to the size of the order and the experience of the team.
Next step
Before You Pay a Supplier, Check the Complete Import.
Send us the product, supplier quotation or idea. We will help you understand the expected costs, requirements, risks and next steps.